Return guest's deposit

✷ The guest's deposit will be held by the LiveAnywhere platform for up to one week and will be returned directly to the guest in Won currency. On the check-out date, the host must confirm the return of the guest's deposit.

Once the guest's check out date, you will get alert via the email or SMS whether to confirm to return the deposit to the guest or hold on returning the deposit at the booking details page.

1 Confirm to return guest deposit

If there is no claims or the room is found in good condition after the guest checks out, please confirm the return of the guest's deposit.

2 Hold on to return the deposit

✷ If there is a claim or a reason to hold the guest's deposit, please proceed as follows:

1. Click to "hold"

2. Select one reason of holding the deposit.

   • Refusal to Leave: The guest refuses to check out on the date specified in their booking.

   • Damage to Accommodation: The guest caused damage to the room.

   • Etc: If none of the above reasons apply, enter the specific reason in this box (e.g., deducting a smoking fine).
     

Once the holding deposit is made please contact to LiveAnywhere host support to explain the situation, so LiveAnywhere team will coordinate with both host and the guest accordingly .

If no action is taken within 7 days after the guest's check-out date, the full deposit amount will be automatically returned to the guest.

** For the early checked out: Please contact to LiveAnywhere host support.