How to suggest the room

✷You can make a suggestion about the alternative date and alternative room available to the guest. So the guest may make a reservation again as your suggestion.

1 Suggest the alternative date available

Once you declined the booking due to the room is not available or already booked from other channels. Please make sure to suggest the alternative available date to the guest. (The date that the room will be available again)

1. Respond the booking as “Reservation Declined”
   

2. Select the reason of decline as “Already booked” and then click refuse

3. Please select the alternative date 

(the date that the room which guest requested will be available again)

4. Click “Make suggestions” this suggested date will be informed to the guest.

2 Suggest the alternative room available

If the room that guest requested is not available but you still have another room which is same room type, same facilities or very similar room. You can make a suggestion for that alternative room to the guest.

1. Respond the booking as “Reservation Declined”
   

      2. Select the reason of decline as “Etc”

      3. Put the information in English with the link of the room such as:

• I have another room available please check at the link> https://www.liveanywhere.me/accommodations/99999

3 How to get the link of the room

You can get the link of your room not only for suggestion to the guest once you declined the booking but also to send for suggestion through DM or other channels.

1. Go to the “Accommodation Management” 

2. Select the room that you would like to suggest to the guest and click “View Accommodation Sale Screen”

3. Copy the link of your room in URL