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FAQs
Q: Can I customize the booking terms and conditions for my property? A: Please click read more to see the how to customize booking terms and condition.
Q: What should I do if a guest asks for a deposit refund? A: If guest asks for a deposit refund, you can explain that Liveanywhere will return the full deposit amount after confirming with the host that there is no damage or loss following the guest's check-out.
Q: What should I do if guest did not pay for the utilities fee or need to deduct the utilities fee from their deposit. A: In this case, host should promptly inform Liveanywhere within 5 days from the guest's check-out date. We will then take appropriate action, which may include holding or deducting the deposit, and return it once the issue is resolved.
Q: How can I contact a confirmed guest? A: To contact a confirmed guest, you can use our direct messaging channel on our platform. you can check How to use DM Alternatively, you can directly add their Kakao Talk contact using their phone number, which is provided in the booking details.
Q: How can I obtain a guest's passport? A: For now, we recommend requesting the guest's passport onsite or exchanging contact information through another channel such as Line or Kakao Talk.
Q: What if the guest causes damage to the room during their stay? A: If the guest causes damage to the room during their stay, the host should report it to Liveanywhere within the same timeframe for resolution.
Q: What information should I include in the check-in/check-out instructions? A: For the check-in/check-out instructions, we suggest you to include the following information: 1. Property Address: Clearly state the address of the accommodation for easy navigation. 2. Check-in/Check-out Procedures: Include detailed instructions on how guests can check-in and check-out, along with specified times for both. 3. Contact Information: Provide the name and contact details of a person guests can reach out to for assistance during their stay. 4. House Rules: Clearly outline any rules or guidelines guests need to follow during their stay to ensure a comfortable experience. 5. Utilities and Cleaning Fees: Explain how guests can pay for any utilities or cleaning fees that may apply during their stay. 6. Additional Information: Include any other necessary details specific to your property, such as the WiFi password, parking information, and any other amenities or services provided.
Q: How can I promote my listing through social media or other channels? A: Host site > Accommodation List click 'View Accommodation Sale Screen', you can copy the link of your listing. So that you can post the link on your Social media or other channels.
Q: How can I remove an unavailable listing? A: If you encounter problems with your listing, you can reach out to us via the following channels based on your host location: Thai hosts: Please contact us through Line Official Account. Korean hosts: Please contact us through Kakao Talk. Indonesian and Malaysian hosts:Please contact us through WhatsApp.
Q: Is it possible to remove a negative review? A: If you receive any nonsensical reviews from guests, feel free to reach out to us for assistance. You can also check your listing's reviews by How to check the review.