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FAQs
Q: How does the booking process work? A: Please click read more to see the booking process
Q: What should I do if a guest cancels after confirmation? A: In case of a guest cancellation after confirmation, Liveanywhere provides support through our cancellation policies and the fees will be handled accordingly.
Q: What should I do if guests want to extend their stay? A: If a guest need to modify or extend their booking schedule: - If the booking is still in the request status, please inform to the guest to cancel the previous booking and request with the changed date again. - If the booking is already confirmed, please inform the guest to contact our customer experience team for assistance.
Q: How can I receive alerts about bookings and direct messages? A: The alearts of the booking will be usually sent to you via the SMS and email that you registered with Liveanywhere. For DM aleart please download Liveanywhere Application
Q: Where can I contact if I encounter problems with my booking? A: If you encounter problems with your booking, you can reach out to us via the following channels based on your host location: - Thai hosts: Please contact us through Line Official Account. - Korean hosts: Please contact us through Kakao Talk. - Indonesian and Malaysian hosts:Please contact us through WhatsApp.